RETURN POLICY
You have up to 14 days from receiving your order to exchange your order for another size or request a refund. You may withdraw from the Contract (excluding cases involving any of the below items, in which there is no right of withdrawal) within 14 calendar days for any reason.
You cannot withdraw from the Contract if:
• Items that have been adjusted to the customer’s requirements.
• Sealed items/products which are not suitable for return for hygiene reasons and which were opened after delivery. Your right of withdrawal from the Contract only applies to items/products returned in exactly the same condition as you received them. You will not receive any refund for items used after they were opened if the item is not in the same condition as when it was delivered or if it has been damaged. You should therefore take good care of the items/products while they are in your possession. Please return the items using or including their original packaging, instructions and other documents, if any, accompanying the items. In any event, you must return the items including the receipt which you received upon delivery of the item/product.
Please note we are unable to refund returns on sale items. A credit note or exchange will be issued.
We would like to kindly inform you that it is not possible to cancel or change your order at any time as we start to prepare your order once you confirm your purchase on our website. If you change your mind regarding your order, you can immediately (and/or in 14 days) return the item once you have received your order. For more info: please contact our customer service via customercare@samaycollection.com.
We are doing our best to provide you with high standard products. However, if you have received a product that is defective or different from the order you have purchased, as SAMAY COLLECTION, we will refund these products and delivery expenses as soon as possible after we receive them.
As per our return process, you must contact SAMAY COLLECTION via customercare@samaycollection.com to request the return. If you have any problem regarding your return process, please contact our customer service team directly.
- Return by Courier
You should send the product in the same package received by following the directions in this Contract. As Samay Collection, we are doing World-wide shipping. However, you must send the items/products to our address in Melbourne Australia (please find here our Melbourne Australia store address: PO Box 1141, St Kilda South, Victoria, 3182, Australia). You will be responsible for the cost of returning the product to us.
After reviewing the product, we will let you know whether or not you have a right to a refund. We will process your refund as soon as possible and, in any case, within 30 days of giving us notice of cancellation. We will refund any money received from you using the same method used to make payment.
If you have any doubts, you can always contact us via customercare@samaycollection.com.
In circumstances where you consider that the product does not conform to the Contract at the time of delivery, you should promptly contact us via our email customercare@samaycollection.com with details of the product and its damage.
- Change of Size
If you decide that the item/product that you have purchased is in the wrong size you may be able to request a change in its size, without having to pay an additional delivery charge for the new item being sent to you provided you return the original item. Once you have requested the change and selected the appropriate return method, you must return the original item, to SAMAY COLLECTION to the address in Melbourne, Australia by cargo. You must return the item/product without any undue delay and in any event within a maximum period of 14 calendar days from the change request in the website and/or mobile application. Neither options for returning the item will generate additional costs for you.
For Change of Size requests SAMAY COLLECTION will send the new order with the item/product in the revised size within 5 (five) business days from which the original item/product is returned, and in any event within a maximum period of 60 days from that date. This option will not present an extra cost to you. This new order is governed by the provisions of the Terms and Conditions and Purchase Contract, including the exercise of the right of withdrawal.